Please be aware, until the returned item is with us, it is still your responsibility.We strongly recommend using a 'signed-for service' with the Royal Mail, Parcel Force or a Courier Service.If you have contacted us and we deem the item to have a manufacturer's fault or has been damaged during initial delivery, we may refund your return costs if you provide proof of purchase.All costs relating to returning items are the responsibility of the customer.If 100 days have passed since the original purchase date then, unfortunately, we cannot offer you a refund or exchange. Our returns policy lasts 100 days from purchase.Please do not stick postage/courier labels directly onto the box/packaging of the product as we will not be able to refund or exchange your order.Please make sure all items are packed appropriately for safe shipping back to us.The item(s) must be in the original manufacturer's packaging.Custom-built products are not eligible for a refund unless we deem there to be a manufacturer defect, this includes products where you have selected the option to "Build my Board" or "Apply Grip T ape".Your item(s) must be unused and in the same condition that you received it.Once we receive your item we will process your return and then refund or exchange the item as requested. Include the completed returns form or note with the item you are sending back. If you don't have access to a printer then you can write a note including your name, order number, and whether you'd like a refund or exchange.ģ.
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Complete our returns form ( download here.), please indicate if you'd like a refund or exchange.
Securely repackage your item with the appropriate amount of padding, we recommend reusing the packaging it arrived in.Ģ. Please print and complete our RETURNS FORM found here.ġ. Once we receive your returned item we will send out the new size for free.
Send back the original item with a completed returns form following the steps below. "Can I exchange my item for a different size if it doesn't fit?" - Yes, we are happy to exchange for a different size, make sure you let us know what size you need. If you believe the item is faulty then please contact us before sending it. Once we receive the item you want to exchange, we will send out the new item for free. If you’re not 100% happy with your item when you receive it or just changed your mind, follow our simple steps to return it for a refund or exchange it. We offer a 100 day returns policy from the day you purchased your item.
No problem, you are covered by our 100 day returns policy, continue reading to find out more! Simple, easy returns.
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